This is an overview of the quality management principles as defined in ISO 9000:2005 and ISO 9004:2000. There are eight quality management principles; they are the basis of the ISO 9000 series. They are namely:-
1.
Customer Focus: As per International standards, the definition says “Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.” Here the term customer is generalized for the external (end user), as well as for internal customers. Ensuring that you meet and exceed the expectation of the customer.
Maintain and establish a strong customer relationship chain – the feedback system, the grievance redress system. Understand that the customer is at the focal point for the very existence of an organization. The objective of everybody and every function of the organization should be linked to the customer needs and expectations, and the same to be properly communicated through out the organization. A satisfied customer brings more profit.
